Call Center Solutions Call center solutions are services that solve the specific need for customer relationship management (CRM) that provide benefits like lower infrastructure maintenance costs, flexible agent staffing, and quick time to deploy. It offerings distributed and/or local call center technology that can work with any combination of VoIP phones and analog phones, from any location. As a hosted service, there is no need for the analog phones to be wired into a central switch. Call center solutions help companies with incoming calls, such as with customer service and tech support. .
Value Added Service (VAS) is a popular telecommunications industry term for non-core services, or in short, all services beyond standard voice calls and fax transmissions. However, it can be used in any service industry, for services available at little or no cost, to promote their primary business. In the telecommunication industry, on a conceptual level, value-added services add value to the standard service offering, spurring the subscriber to use their phone more and allowing the operator to drive up their ARPU. For mobile phones, technologies like SMS, MMS and data access were historically usually considered value-added services, but in recent years SMS, MMS and data access have more and more become core services, and VAS therefore has begun to exclude those services.
Colocation is a hosting option for small businesses who want the features of a large IT department without the costs. Colocation allows you to place your server machine in someone else’s rack and share their bandwidth as your own. It generally costs more than standard Web hosting, but less than a comparable amount of bandwidth into your place of business.
VPS stands for Virtual Private Server, and is a virtualized server. A VPS server mimics a dedicated server within a shared hosting environment. It is technically both shared hosting and dedicated hosting. VPS Hosting is one of several types of web hosting accounts you can choose from to host your website online. To have a website on the internet, you need to have your website files on a web server. Setting up and managing a server can not only be expensive, but difficult too. Purchasing web hosting allows someone to rent space on a web server, making it easier for the average person to have host a website online because all they need to do is upload their site files (no server setup is needed on their part).
An hosted e-mail service is an Internet hosting service that operates email servers. Email hosting services usually offer premium email at a cost as opposed to advertisement-supported free email or free webmail. Email hosting services thus differ from typical end-user email providers such as webmail sites. They cater mostly to demanding email users and Small and Mid Size (SME) businesses, while larger enterprises usually run their own email hosting service on their own equipment using software such as Microsoft Exchange or Postfix. Hosting providers can manage a user’s own domain name, including any email authentication scheme that the domain owner wishes to enforce in order to convey the meaning that using a specific domain name identifies and qualifies email senders. Most email hosting providers offer advanced premium email solutions hosted on dedicated custom email platforms. The technology and offerings of different email hosting providers can therefore vary with different needs.
Hosted PBX is a service where the call platform and PBX features are hosted at the service provider location. The business end users connect via IP to the provider for voice service. There are many benefits to using Hosted PBX rather than a traditional phone system, or an on-premise PBX. The main benefit is cost- a Hosted PBX system costs much less to set-up than an on-premise PBX. In many cases, there are no set-up fees for a hosted PBX system. Purchasing and setting up an on-premise PBX can cost tens of thousands of dollars. Hosted PBX phone systems fall under operational expenditure rather than capital expenditure, which also makes hosted PBX service attractive to businesses. With hosted PBX service, you pay a monthly fee, and the hosted PBX service provider takes care of the rest. Another benefit to a hosted PBX system over an on-premise PBX is that hosted PBX service providers will take care of all the set-up and installation, meaning you do not need to be a telecom or VoIP expert in order to get a hosted PBX system. A downside to a hosted PBX is you may have a little less of an ability to customize your solution to your business, but many hosted PBX service providers can achieve a deep level of customization.